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Webinar_

The consumer trends
shaping 2025

Wednesday, 27 November | 9:00 AM GMT | 10:00 AM CET | 1:00 PM GMT +4 | 1 hour
From understanding how the pandemic is still affecting customer’s behaviour, how to gain their trust (and wallet) back, to what they think about AI in business and data privacy, the latest numbers show shifts that every organisation needs to consider to succeed in 2025. Join leading CX experts Isabelle Zdatny and Leonie Brown for a deep dive on the latest trends, get their insights on how they affect your CX programs in the year ahead, and enjoy a live Q&A session in this one hour session.  

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  • Learn what over 23,000 global consumers said to XM scientists
  • Get insights on the key trends that will be shaping the year ahead
  • Explore how experts break down the data gathered
  • Learn how to start implementing the results in your operation
  • Get all of your questions answered, live

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Webinar_

The consumer trends
shaping 2025

Wednesday, 27 November | 9:00 AM GMT | 10:00 AM CET | 1:00 PM GMT +4 | 1 hour

From understanding how the pandemic is still affecting customer’s behaviour, how to gain their trust (and wallet) back, to what they think about AI in business and data privacy, the latest numbers show shifts that every organisation needs to consider to succeed in 2025. Join leading CX experts Isabelle Zdatny and Leonie Brown for a deep dive on the latest trends, get their insights on how they affect your CX programs in the year ahead, and enjoy a live Q&A session in this one hour session.  

Featuring

Isabelle Zdatny
Qualtrics XM Institute

Isabelle Zdatny

Principal Analyst

Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Leonie Brown
Qualtrics

Leonie Brown

Principal XM Scientist

Leonie specialises in customer experience, research methodologies, and modernising contact centres. She’s worked with hundreds of brands to design, implement and optimise their programs, using her vast amounts of experience.

Leonie specialises in customer experience, research methodologies, and modernising contact centres. She’s worked with hundreds of brands to design, implement and optimise their programs, using her vast amounts of experience.

The world’s top brands trust Qualtrics to deliver breakthrough experiences

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